Privacy Policy
Purpose and Scope
At Sable Ride, we protect your privacy. This Privacy Policy document describes what personal information we collect, how we use, protect, and share it, and in what manners you may raise your rights pertaining to your data considering personal information, as you use our website and transportation services.
This policy is applicable to each and every user of services and platforms provided by Sable Ride. If you do not agree with this policy, kindly do not use our services.
Data Controller
The data controller for your personal information is Sable Ride LLC, New York, USA.
Email: support@sableride.com
Data We Collect
We collect personal and usage data in several ways:
- While registering and booking a ride, we would require your name, email address, phone number, and pickup/drop-off locations.
- Credit/debit card data: will be collected during payment alongside the billing address, which will be processed securely through stripe.
- From the website: You can also collect data pertaining to the user’s IP address, type of device, and browser, login times, and usage logs.
- From communication data: This refers to customer support messages, feedback, emails, and inter email responses and writing.
Cookies and tracking: This refers to session identifiers alongside user preferences analytics.
SMS Consent
Sable Ride may collect personal information such as your name, email address, phone number and other booking details that you voluntarily provide when contacting us or using our services.
We use this information to process and manage reservations, provide customer support, send booking and trip updates, respond to inquiries, and, where you have provided consent, send promotional or special-offer messages.
Personal information may be shared with service providers only when necessary to operate our services, process reservations, provide transportation, process payments, or comply with applicable legal requirements.
SMS consent is not shared with third parties or affiliates. Mobile information and SMS opt-in consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
For details about SMS messaging, including message types, frequency, rates, opt-out instructions, and assistance, please review ourTerms & Conditions.
How We Use Your Data
We use your data to:
- Ensure successful transportation logistics and booking.
- Raise applicable accounts reservations, accounts, and support for the provided services.
- Send marketing messages (only with your consent) enhanced by platform functionality and security.
- Prevent fraudulent actions and track potential concerns.
Cookies and Similar Technologies
Sable Ride collect cookies and pixels as well as analytics tools for the following reasons:
- To recall and remember the user’s preferences and login sessions.
- To enhance the performance of the website and the application.
- To evaluate and track the behavior of the users as well as usage patterns.
You may manage your preferences for cookies using the settings on your browser or device.
Integrations of Social Media
Sable Ride may integrate with social media platforms and may include social media plugins (such as Facebook, Instagram and LinkedIn).
Your interactions with these tools may result in the sharing of information with these platforms as per their privacy policies and information practices. We urge you to read their policies before engaging with these tools.
Secure and Protected Payments
Payments are made using Stripe. Full payment credentials are not stored with Sable Ride.
We employ protective counter measures against fraud and may analyze user behavior to flag potentially suspicious activity. For your security and our drivers, we may at times request identity verification.
Sharing Data and Processors
We only share personal information when absolutely necessary:
- To drivers and transport partners to complete ride requests.
- To service providers, for example payment, using support tools under strict contracts to protect your information.
- To law enforcement or regulatory authorities when we are bound by law.
We do not rent or sell your personal information.
Data Security
Access Control Lists (ACL) policies with varying degrees of confidentiality are implemented to safeguard your information.
TLS encryption is used during information exchange. Firewalls with both Static and Dynamic Intrusion Prevention Systems (IDS) safeguard the entire platform.
TLS encryption is provided for data in motion. Along with audits, proactive measures are taken to safeguard assets and ensure ongoing compliance with SP 800-53 in relation to data and information assets.
Your Privacy Rights
As a user of Sable Ride, you are entitled to:
- View and modify your personal information.
- Request the deletion or modification of data.
- Restrict particular uses of your data (e.g. for advertising purposes).
- Change your mind and withdraw consent at any point in time.
Email us at support@sableride.com if you wish to enact any of these rights
Data Retention
To meet the following obligations:
- To achieve the original intent for which it was gathered.
- To comply with legal or contractual obligations.
- To aid in verifying fraudulent activity and the history of services provided.
- After the above criteria are met, data is deleted or anonymized.
Children’s Privacy
Sable Ride is committed to safeguarding the online privacy of children. Sable Ride will not knowingly collect personal information from children under 16 years of age.
If the company learns that the personal information of a child under 16 has been collected, Sable Ride will take steps to delete that information from its records.
Updates to This Policy
We may modify this policy for reasons such changing legal requirements or business practices, hence will be posted on the company website.
Important changes will be communicated in Sable Ride’s platform.
The bottom of the document states the “Effective Date” signifying the last edited version.
Updates to This Policy
If you have inquiries regarding this Privacy Policy or wish to address your data-related concerns, reach out to:
Support Hours: 24/7
Effective date: 1/August/2025
